Frequently Asked Questions
Product information:
What is a vintage watch?
A vintage watch is a timeless masterpiece that embodies the charm of a bygone era. It refers to a watch that was crafted at least 20 years ago, with it a sense of history and craftsmanship that modern timepieces often lack. Vintage watches capture the essence of an era, reflecting the design trends and technical achievements of their time. They possess a certain character and patina that can only be acquired through the passage of time. For people who appreciate the nostalgia and heritage of a bygone era, a vintage watch is more than just a timekeeping device: it is a statement of style and individuality. Each vintage watch has its own story to tell, and by owning one, you become a part of that captivating narrative.
Discover our carefully curated selection of vintage timepieces here and find the perfect watch that embodies the true vintage spirit.
How can I assess a vintage watch before buying it?
If you want to make sure you find a vintage watch that meets your expectations, make sure you assess the watch extensively before buying it. To do so, you can consider the steps below.
- Do your research and delve into the vintage watch you are interested in. For example, read about the history, manufacturer and details of the model. If you wish more information about a specific model, please contact us.
- Examine the watch for signs of wear, such as scratches or discoloration. Check if all parts are original and functioning properly. We use extensive discriptions of our watches to ensure you get more knowledge about their originality, so please read the descripions carefully.
- Confirm authenticity by checking for original markings, serial numbers and proper hallmarks.
- Ask for all available documentation, including certificates of authenticity, maintenance records and provenance, to validate the watch’s history.
Hence, evaluating a vintage watch requires close attention to detail. If you would like any help or guidance, contact us and we will help you every step of the way.
Are all watches tested for use in water?
Excluded from the warranty is, among others (please see ‘Is my watch covered by warranty?’), the waterproofness of the watch. Although some watches will be tested for waterproofness and most watches will have their seals replaced, we cannot be held liable for any damage to the watch watch has been caused by water intrusion. The state of the seals and if applicable, the waterproofing test, will be cleary stated in the description of the watch.
Are all watches serviced prior sale?
Upon arrival each watch is inspected individually. We mostly sell vintage watches, therefore every watch is unique in terms of condition, maintanance and originality. Not every watch will undergo a full movement service, depending on its history and the close inspection of our team. If a watch is serviced, this will be cleary stated in the description. This statement will also include details of the work that has been carried out by our watchmakers.
Is my watch covered by warranty?
We thoroughly inspect every watch before offering it through our store and, when necessary, ensure that it is fully serviced. However, sometimes defects arise and therefore we offer a 12-month warranty on each watch purchased. This warranty covers solely mechanical defects (related to the movement) and excludes issues arising from normal wear and tear, accidents, or improper use.
Excluded from the warranty are, among other, the waterproofness of the watch, as well as breaking/loss of the glass, winding stem, winding crown, spring, buttons and pushers and such, and the strap/bracelet. Also excluded is damage caused by falling/bumping of the watch or through the presence of dirt or moisture in the watch.
The warranty is non-transferable and only valid to the original purchaser. The warranty is void if the watch or movement is tampered with by an unauthorized party.
If you would like to make a warranty claim, please get in touch with us.
Payment information:
What Payment Methods Are Accepted?
Currently we accept the following payment methods:
- IDeal (for Dutch customers): Pay easily with your bank account. You will be redirected from our site to a secure IDeal window.
- Creditcard: With your creditcard you will be redirected to the secure website of your bank/creditcard issuer.
- PayPal (on request only): An online payment system that makes paying for things online and sending and receiving money safe and secure.
- Apple Pay: Apple Pay is a mobile payment service by Apple Inc. that allows users to make payments in person, in iOS apps, and on the web. It is supported on iPhone, Apple Watch, iPad, and Mac. It digitizes and can replace a credit or debit card chip and PIN transaction at a contactless-capable point-of-sale terminal.
- Bancontact: Bancontact is a Belgian payment method that enables your Belgian customers to pay through their own trusted banking environment.
- SEPA Wire transfer: The Single Euro Payments Area (SEPA) is a payment-integration initiative of the European Union for simplification of bank transfers denominated in euro.
- SOFORT Banking: With wide market coverage and strong brand awareness, SOFORT is one of the top 3 most-used payment methods overall in Germany and Austria. To date, SOFORT is available in 13 markets; Austria, Belgium, Finland, France, Germany, Italy, Norway, Poland, Spain, Switzerland, Sweden, The Netherlands, United Kingdom.
- Cash: If you prefer to pick up your watch you will have the possibility to pay in advance or in cash. All notes will be checked on authenticity.
Shipping information:
How Well Will My Order Be Packed?
(Vintage) Watches are fragile objects. We will take all preparations necessary to ensure that your order will arrive safe and secure. All our watches are shipped fully insured at no extra costs!
Do You Ship Internationally?
Yes we do! (Almost) anywhere you want.
What Shipping Methods Are Available?
- Within Europe: Watches will be shipped with DPD or with DHL Express. DPD generally takes about 2-5 working days after shipping. DHL express will arrive within 72 hours after shipping. Each method can be chosen during the checkout.
- Outside of Europe: Watches will always be shipped with DHL Express. Delivery usually takes place within 1-4 working days, but this can depend on the location.
- We want to make sure your new watch arrives as safely as possible and in the most convenient way for you. You will receive a track and trace code which enables you to follow your package until it arrives on your doorstep. Consult us if you prefer a special method of shipping.
- If you live close by and prefer to pick up your watch please contact us. It’s no problem for us!